The Custom Dental Lab portal
Your practice and our lab, on the same screen.
Send the Rx and scans in a few minutes, see where every case is, and have the tracking number the moment it ships. No paper slips, no phone tag.
Free for every practice we work with. Works in your browser, nothing to install.
Case 4821
Screw-retained zirconia crown, tooth 19
Due
Fri, Oct 24
Received
Mon 8:12 am. Rx and 2 scans
In design
Tue. Design file posted to the case
Milling and finishing
Today
Quality check
Shipped
Tracking emailed when it leaves
From you
Rx, 2 scans, 1 photo
From the lab
Design file
An example case, as you'd see it in the portal.
The portal in 60 seconds
- What it is
- Our online case portal. Practices send the Rx and scans, follow each case through the lab, and get design files, tracking and invoices in one place.
- Who it's for
- Every practice that sends us work, whether you scan digitally or still take impressions. Dentists and front-office staff each get their own login.
- What it costs
- Nothing. There's no software to buy and no contract.
- What changes on day one
- No handwritten lab slips, no calls to check on a case, and a FedEx label printed from the case whenever you send something physical.
Five calls you won't have to make
“Did they get the scan?”
Always connected
Your Rx, scans, photos and notes go on the case, and our design files and questions go on the same case. You see what we upload, we see what you upload, the moment it's added. Nothing is retyped, so nothing is lost in translation.
“Who's filling out the lab slip?”
No slips, no labels to write
The Rx is filled in on screen: tooth chart, material, shade, notes. Saved templates cover the cases you send every week, and Rx details can be read straight from iTero, 3Shape, Medit and DS Core exports.
“Is it going to make the seat date?”
Know where every case is
Each case shows where it is in the lab, from received through design, milling, quality check and shipping, with an email as it moves. If we need something, you'll see it on the case right away.
“Can someone call FedEx?”
Ship to us from the case
Sending an impression or models? Print a FedEx label from the case in one click. It carries the case number only, never the patient's name.
“Has it shipped yet?”
Tracking the moment it ships
When we print the outbound label, the tracking number appears on the case and arrives by email. The case marks itself delivered when FedEx does.
Walk through a case
From a new Rx to a delivered crown, this is what you do and what you see.
Sending a case
About as long as a phone call to the lab, without the hold music.
Start a new case
Log in and choose New case. A saved template fills in your usual setup, or drop in your scanner's export and the Rx details come in with it.
Fill out the Rx on screen
Tap the teeth on the chart, then pick material and shade and add notes. Nothing handwritten and nothing to print.
Attach scans and photos
Drag in STL, PLY, OBJ or DCM files. Large full-arch scans are fine. As soon as the upload finishes, we can see it too.
Sending something physical? Print the label
One click prints a FedEx label for this case. The case number on the label ties the box to the case, so there's no slip in the box.
Submit
We're notified right away, and the case shows as Received once we've checked it in.
Teeth
- Restoration
- Screw-retained crown on Ti-base
- Material
- Zirconia
- Shade
- A2
Files
- Upper jaw.stl31 MB
- Lower jaw with scan body.stl38 MB
- Bite.stl4 MB
While we work
You don't have to call to find out where it is.
Follow it live
The case moves through Received, In design, Fabrication, Quality check and Packaged, and you get an email as it goes. You'll know about a seat-date problem while there's still time to act.
See the design files
When a design is finished, the files go up on the case and you can open them in the portal: the same files our technicians are working from.
If we need something, it's on the case
A new scan, impression, bite or photos, with the reason. Send it, or tell us to go ahead as is. Notes go both ways on the same case.
- Received
- In design
- Fabrication
- Quality check
- Packaged
- Shipped
Design file posted
Crown 19, ready to open in the portal
We need a new bite registration
The bite scan is missing the left side.
Getting it back
The paperwork is done before the box arrives.
Tracking in hand
The moment we print the label, the FedEx tracking number shows on the case and lands in your inbox.
Delivered, invoice already there
The case changes to Delivered on its own. The invoice is on the case and on your monthly statement, and you can pay online.
Case 4821 shipped — FedEx 7712 3456 9810
Track it from the email or the case.
- DeliveredFri 10:12 am
- Invoice added to the casePay online
One case file, both sides
Both columns show up on the same page, for both of us, the moment they're added.
You add
- Rx and tooth chart
- Scans and photos
- Notes and answers
- FedEx label to the lab
We add
- Status as it moves
- Design files you can see
- Requests, with the reason
- Tracking and invoice
What it replaces
| The usual way | With the portal |
|---|---|
| Handwrite the lab slip | Rx on screen, or read from your scanner export |
| Call to make sure the scan arrived | See the upload on the case |
| Call to ask if it will make the seat date | Status on the case, email as it moves |
| Write out a shipping label | Print a FedEx label from the case |
| Chase the tracking number | Tracking on the case and in your inbox |
| Hear about the design when the case arrives | Open the design files on the case |
Follow a sample case
A zirconia crown on a Ti-base, received Monday and due Friday. Pick a day to see what's on the case and what lands in your inbox.
Pick a day
Received
Due Friday, 4 business days left
- On the case
- Status changes to Received. Your Rx, 2 scans and a photo are on the case.
- In your inbox
- Nothing at this step
Questions
Anything else? Call (714) 893-0129 or send us a message.
Do I need to install anything?
No. The portal runs in any current web browser on a computer or tablet.
Which scanners work?
Any scanner that exports STL, PLY, OBJ or DCM files. Rx details can also be read from iTero, 3Shape, Medit and DS Core exports, so you don't type them twice.
What does it cost?
Nothing. The portal is free for every practice that sends us cases.
Can I still send physical impressions?
Yes. Fill out the Rx online the same way, print the FedEx label from the case, and send the impression in.
What's on the shipping label?
The case number only. Patient names never go on our labels.
Can more than one person in my office use it?
Yes. Tell us who needs access and we'll set each person up with their own login.
Will I get emails, or do I have to check the portal?
Both work. We email as the case moves, when we need something from you, and when it ships with tracking. Everything is also on the case.
What if I forget a file or need to change something?
Add files or a note to the case after you submit. We see it right away.
Can I still call the lab?
Of course. The portal saves you calls; it doesn't replace us. (714) 893-0129.
How do I get access?
Request access with your practice details. Once we approve it, you can send a case the same day.
The short version
- Free to use. No software to buy, no contract.
- Nothing to install. Works in your browser.
- Case number only on labels. No patient names on the box.
- Email as it moves. Plus everything on the case.
- Digital or physical. Same Rx, same case page.
- A login for each person. We set your team up.